Frequently asked questions

MOQ starts at just 100 pcs, so you can test the market before scaling. MOQs for raw and semi-finished loofah material are listed in the wholesale catalog.

Yes — sample-first is how we work. Request a sample kit to hold and test the fibre, sizing and finishing before committing to any bulk order.

Yes — the sample kit itself is free. You only cover the courier shipping cost, and we deduct it from your first order.

Bank transfer (T/T) is standard — a deposit on order confirmation and the balance before shipment. For small trial orders we can also arrange PayPal.

EXW and FOB Ho Chi Minh City are standard. CIF or door-to-door (DDP) can be arranged through our forwarding partners on request.

Yes. We offer labels, kraft boxes, branded sleeves, bundle sets and barcode support for Amazon and retail shelves, with mockup approval before production.

We build FBA-friendly, compressible packaging, provide product photos and listing guidance, and keep sizing consistent so your listing stays stable across reorders.

Yes. You approve pre-production samples and packaging mockups, and we send product photos and video before shipment.

Lead time varies with product level, packaging and order size. Each SKU in the catalog lists an estimated lead time, and we confirm a firm schedule on order.

Yes — bulk export to the US and EU is our core market, with moisture-controlled, sealed packing for long ocean legs and export-ready documentation.

Testing can be arranged based on your requirements, and we accept third-party inspection. We provide documentation to support your environmental claims rather than vague promises.